Terms and Conditions

Welcome to Catamarans Punta Cana! These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“the Guest”) and Catamarans Punta Cana (“the Company”). By booking or participating in any excursion with Catamarans Punta Cana, you expressly agree to abide by these Terms. If you disagree with any part of these Terms, you should not proceed with your booking.

These Terms are governed by the applicable laws of the Dominican Republic, and any disputes shall be resolved exclusively in the courts of Punta Cana, Dominican Republic.

1. General Payment and Booking Policy

1.1. Payment Terms: Full payment is required at the time of booking to confirm your reservation. Payments are non-refundable except as expressly provided in these Terms.

1.2. Acknowledgment of Terms: By completing your booking, you acknowledge that you have read, understood, and agree to these Terms, including our cancellation and refund policies.

1.3. Chargebacks and Disputes: You waive your right to initiate chargebacks or payment disputes without prior written communication with Catamarans Punta Cana. Any chargebacks filed in violation of this clause will be contested under applicable laws, and all associated costs, including legal fees, will be charged to the Guest.

2. Cancellation and Refund Policy

2.1. Standard Excursions:

Cancellations made more than 24 hours prior to the excursion: Full refund.

Cancellations made less than 24 hours prior to the excursion: Non-refundable.

2.2. Isla Saona Excursions:

Cancellations made 72 hours or more prior to the excursion: Full refund.

Cancellations made 48 to 72 hours prior to the excursion: 50% refund.

Cancellations made less than 48 hours prior to the excursion: Non-refundable.

2.3. Weather-Related Cancellations:

Excursions operate rain or shine unless Catamarans Punta Cana determines that weather conditions pose a safety risk.

If Catamarans Punta Cana cancels an excursion for weather-related reasons, Guests will be offered:

An alternative date, or

A credit voucher valid for 12 months.

Refunds will not be provided for weather-related cancellations.

2.4. No-Shows: Guests who fail to appear at the scheduled time and location for any reason, including transportation delays or personal emergencies, forfeit the full payment. Exceptions may be made solely at the discretion of Catamarans Punta Cana and only with valid medical documentation.

3. Liability and Risk Disclaimer

3.1. Assumption of Risk: By participating in any excursion, you acknowledge and accept that all activities carry inherent risks, including but not limited to physical injury, illness, loss, or damage to personal property. Participation is at your sole risk.

3.2. Release of Liability: To the fullest extent permitted by law, Catamarans Punta Cana and its affiliates, employees, agents, and contractors are not liable for:

Personal injuries, accidents, or illnesses.

Loss or damage to personal belongings.

Delays, cancellations, or alterations due to weather, mechanical issues, or other unforeseen circumstances.

3.3. Insurance: Guests are responsible for obtaining their own travel and medical insurance. Catamarans Punta Cana does not provide insurance coverage for any excursions.

4. Force Majeure

4.1. Catamarans Punta Cana is not liable for failure to perform any obligation under these Terms due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, war, civil unrest, government regulations, pandemics, or unforeseen technical issues.

5. Modification and Substitution Policy

5.1. Changes to Excursions: Catamarans Punta Cana reserves the right to modify excursion details, including schedules, departure times, itineraries, and prices, without prior notice. Such changes do not constitute grounds for a refund unless they fundamentally alter the nature of the booked excursion.

5.2. Guest Substitutions: Substituting one Guest for another is not permitted without prior written approval from Catamarans Punta Cana.

6. Refund and Dispute Resolution

6.1. Refund Requests: Refund requests must be submitted in writing within 7 calendar days of the scheduled excursion date. Requests received after this period will not be considered.

6.2. Dispute Resolution: Any disputes arising under these Terms must first be addressed through direct communication with Catamarans Punta Cana. If a resolution cannot be reached, the matter shall be referred to binding arbitration in accordance with Dominican Republic law.

6.3. Jurisdiction: By booking with Catamarans Punta Cana, you agree that any legal claims shall be resolved exclusively in the courts of Punta Cana, Dominican Republic.

6.4. Legal Fees: In the event of a dispute where Catamarans Punta Cana prevails, you agree to reimburse the Company for all legal fees, costs, and expenses incurred.

7. Personal Data and Privacy

7.1. Catamarans Punta Cana collects personal data solely for the purposes of processing bookings and providing services. By booking with us, you consent to the collection and use of your personal data in accordance with our Privacy Policy.

7.2. We do not share your personal data with third parties except as required by law or necessary to complete your booking.

8. Governing Law and Severability

8.1. These Terms are governed by and construed in accordance with the laws of the Dominican Republic. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

9. Acceptance of Terms

By proceeding with your booking, you confirm:

You have read and understood these Terms and Conditions.

You agree to abide by these Terms without exception.

These Terms constitute the entire agreement between you and Catamarans Punta Cana.

10. Updates to Terms and Conditions

10.1. Catamarans Punta Cana reserves the right to modify these Terms at any time without prior notice. The latest version of the Terms will always be available on our website and will supersede all previous versions.

Thank you for choosing Catamarans Punta Cana!

We are committed to delivering an unforgettable experience while maintaining clear policies to ensure mutual respect and understanding.